Legal

Terms and Conditions

Thank you for visiting netballsl.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use netballsl.com.

The term ‘us’ or ‘we’ refers to the owner of the website the All England Netball Association, a company limited by guarantee (company number 01698144) whose registered office is England Netball, SportPark, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

These terms and conditions apply to all users (including casual browsers) whether or not a registration process has been completed. Confirming that you have read and understood both these terms and conditions and our Privacy Policy and Cookie Policy is a requirement of the contract for the provision of our services, including email marketing.

Privacy Policy

We at the All England Netball Association (“we” or “us” or “our”) want to make sure all the personal information we have collected about you is safe and secure whether we collect it through our website at www.netballsl.com (“Site”), www.englandnetball.co.uk (“Site”) or from our other systems or other sources. This Policy sets out our commitments to you, in compliance with and beyond the General Data Protection Regulation (commonly known as the GDPR) and explains how we collect, store and use your personal information.

England Netball is not required to have a Data Protection Officer, but our Data Protection Lead has overall responsibility for data protection compliance in our organisation. Contact details are set out in the “Contacting us” section at the end of this privacy policy.

PRIVACY NOTICES

Collecting specific, relevant personal information is a necessary part of us being able to provide you with any services you may request from us or in providing services to our customers and members or just managing our relationship with you.

When we hold or use your personal information as a data controller (see below for a description of what this is) we will provide you with a privacy notice which sets out in detail what information we hold about you (such as your contact details, address, etc.), how your personal information may be used and the reasons for these uses, together with details of your rights.

Where we collect personal information from you directly, we will provide this privacy notice at the time we collect the personal information from you. Where we receive your personal information indirectly, we will provide this privacy notice when we first contact you, first pass the data to someone else or within a month, whichever is the earlier.

We will only provide this privacy notice to you once, generally at the start of our relationship with you. However if the applicable privacy notice is updated substantially, then we may provide you with details of the updated version. You are encouraged to check back regularly for updates.

Copies of our current privacy notices can be found below:

Please note that it is possible for you to be covered by more than one privacy notice, for example you may be a member who is also an employee. In this example both our member privacy notice and our employee privacy notice would apply to you.

THE DIFFERENCE BETWEEN DATA CONTROLLERS/PROCESSORS

A data controller is a person who controls how personal information is processed and used. A data processor is a person who processes and uses personal information in accordance with the instructions of a third party, i.e. the data controller.
This distinction is important. You have certain rights in relation to your personal information, for example the right to be provided with the personal information held about you and details of its use and the right to have certain parts of your personal information either erased or anonymised, commonly referred to as the right to be forgotten (see below to see what rights you have). These rights can generally only be exercised against a data controller of your information.

In most cases we will be a data controller of your personal information. In any case where we are not a data controller this means that you cannot exercise these rights against us directly (i.e. where we only act as a data processor), but you can do so against the data controller (i.e. the person who controls how we process the personal information). In these cases we will endeavour to inform you who is the data controller of your personal information so that you can direct any such requests to them.

Also it is only a data controller that will provide you with a privacy notice about your personal information, so where we process your personal information as a data controller we will provide you with a privacy notice. Where we process your personal information as a data processor for a third party, that third party should provide you with a privacy notice which will set out details regarding the processing of your personal information, which should also include the processing to be carried out by us on their behalf.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We will use your personal information as described in the privacy notice provided to you, but, for example, we may use your personal information to administer any account(s) you have with us or to send you information we think you might find useful, provided you have indicated that you are happy to be contacted for these purposes or where we have a contractual or legitimate interest to do so. To see how we use your personal information, please see our current privacy notices, which can be accessed below:

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

Details of how we disclose your personal information are set out in the relevant privacy notice provided to you, but generally it is where we need to do so in order to run our organisation (e.g. where other people process information for us). In such circumstances, we will put in place arrangements to protect your personal information. Outside of the stated purposes we do not disclose your personal information unless we are required to do so by law.

If we transfer personal information about you outside the European Economic Area (EEA), we will let you know and ensure that all reasonable security measures are taken and that any third party processers will be required to process the information in accordance with information protection laws and we will notify you in your privacy notice if we are the information controller.

We do not sell, trade or rent your personal information to others.

Our Web shop allows people to which you have provided your contact number (displayed in your user account) to add you to their friends & family group. You will receive an email containing a link to confirm your consent to be added to the group. If you don’t want to be added to the group, you can simply ignore this email. If you provide your consent, the group lead (who added you to his group) will be able to:

View your first name
Reserve or buy tickets for you
View your ticket reservation history

HOW LONG DO WE HOLD ON TO YOUR PERSONAL INFORMATION?

Further details of how long we hold onto your personal information for are set out in the relevant privacy notice provided to you, but we will only hold your information for as long as is necessary or where you ask us to delete records we may delete it earlier.
The duration for which we retain your personal information will differ depending on the type of information and the reason why it was collected. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.

The personal information retained will be minimised to the information required for the purposes for which it is retained. Full details of our retention periods, what personal information is retained and our justification for doing this can be found in our data retention schedule.

WHAT ARE YOUR RIGHTS?

Full details of your rights set out in the relevant privacy notice provided to you, but you are entitled by law to ask for a copy of your personal information at any time. You are also entitled to ask us to correct, delete or update your personal information, to send your personal information to you or another organisation and to object to automated decision making. Where you have given us your consent to use your personal information in a particular manner, you also have the right to withdraw this consent at any time.

To exercise any of your rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting Us” section below. You can also unsubscribe from any direct marketing by clicking on the unsubscribe link in the marketing messages we send to you.

You should note that some of your rights may not apply as they have specific requirements and exemptions which apply to them and they may not also apply to personal information recorded and stored by us. However your right to withdraw consent or object to processing for direct marketing are absolute rights.

If you are unhappy with the way we are using your personal information you can complain to the UK Information Commissioner’s Office or your local data protection regulator. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/. However, we are here to help and would encourage you to contact us to resolve your complaint first.

LINKING WITH THIRD PARTY SITES

Our Site may, from time to time, contain links to and from the websites of our commercial partners, other regional and county bodies, advertisers, leagues and clubs. If you follow a link to any of these websites, please note that these websites have their own privacy policies and they will be a data controller of your personal information. We do not accept any responsibility or liability for these policies and you should check these policies before you submit any personal information to these websites.

In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

SECURITY

We employ a variety of technical and organisational measures to keep your personal information safe and to prevent unauthorised access to, or use, or disclosure of it. Unfortunately, no information transmission over the Internet is guaranteed 100% secure nor is any storage of information always 100% secure, but we do take all appropriate steps to protect the security of your personal information.

CHANGES TO THIS POLICY

Any changes we may make to this Policy in the future will be posted on our Site and, where appropriate, notified to you by e-mail. When we change this Policy in a material way, we will update the version date at the bottom of this page. Please check back frequently to see any updates or changes to this Policy and should you object to any alteration, please contact us as set out in the “Contacting Us” section below.

CONTACTING US

In the event of any query or complaint in connection with the information we hold about you, please email our Data Protection Lead: dataprotection@englandnetball.co.uk, telephone 01509 277850 or write to England Netball, SportPark, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF.

Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

netballsl.com and its subdomains (our websites) are owned by ALL ENGLAND NETBALL ASSOCIATION LIMITED.

When you visit our websites, you may provide us with two types of information: (i) Personal Information – which you knowingly choose to disclose, that is collected on an individual basis and is used in accordance with our Privacy Policy; and (ii) website use information which is collected on an aggregate basis as you and others browse the websites, and is used as set out in this Cookies Policy.

Cookies are small text files that are placed on your computer by websites that you visit. We use cookies and similar technologies to allow us to distinguish you from other users of our websites, however this information does not allow us to identify you personally and you remain anonymous unless you have otherwise provided us with Personal Information.

You can surf parts of our websites anonymously and access information without revealing your identity. However, in order to provide a better service, we use cookies; some of the cookies we use are essential for parts of our websites to operate, others help us to provide you with a better browsing experience.

We use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit Google's GA opt out tool.

We also use Facebook Pixel which enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing our website(s) and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on our website(s). To opt-out of Facebook Pixel tracking please visit and review your Facebook ads preferences.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

In certain cases, our websites may also employ flash cookies. Flash cookies are used to improve and enhance your web browsing experience.

We only use cookies from third parties in order to support and enhance our website.

You may delete and block all or some cookies, but parts of our websites may not then work. Most web browsers allow some control of most cookies through the browser settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the All About Cookies website.

You may also find the following links useful:

EVENT ACCREDITATION TERMS & CONDITIONS

Netball Super League | Super Cup 2025

IF YOU BREACH THESE CONDITIONS, NETBALL SUPER LEAGUE LIMITED MAY REFUSE YOU ENTRY OR DIRECT YOU TO LEAVE THE EVENT AND WITHDRAW YOUR ACCREDITATION PASS.

Your accreditation pass (Pass) to the Netball Super League (NSL), Super Cup 2025 (Event) at Utilitia Arena, Sheffield (Venue) is issued to you by Netball Super League Limited (NSL Co.) under the following conditions:

1. Accreditation to the Event is a privilege, not a right. Your Pass remains the property of NSL Co. and MUST be returned upon NSL Co’s. request for any reason whatsoever. Applying for, or receiving, your Pass does not guarantee that you will be entitled to retain it throughout the Event.

2. Other Conduct: Unless specifically authorised or instructed by NSL Co., you:

MUST NOT transfer your Pass to any other person.
MUST always wear your Pass visibly with your photo showing when performing your duties or otherwise in restricted areas of the Venue.
MUST NOT take photos or record video footage in restricted areas of the Venue or record any match footage whatsoever (the exception is properly accredited media and event staff expressly authorised by NSL Co. to take photos or footage in the performance of their duties).
MUST NOT request autographs from players or other public identities in or around the Venue.
MUST provide true and correct information to NSL Co. regarding your Pass (including when applying for your Pass) and correct any errors.
MUST complete any safety induction, if requested by NSL Co.
MUST abide by all directions given to you by NSL Co.

3. Your Pass has been issued to you for the purpose of performing agreed duties during the Event. Your Pass MUST NOT be used for any other purpose. For example, your Pass MUST NOT be used to access (unless specifically authorised or instructed by NSL Co.):

the Event on days where you are not required at the Venue to perform your duties; or
a restricted area of the Venue if you are not required in that area to perform your duties.

4. If you fail to observe these conditions and the Event Ticketing Terms & Conditions (located and posted on NSL Tickets Terms and Conditions) you may be refused entry or directed to leave the Event, and have your Pass withdrawn.

5. All persons (excluding fully affiliated members and contracted staff of England Netball) enter the venue at your own risk and accordingly release and indemnify NSL Co. against any loss, liability, damage, cost, or expense whatsoever and howsoever arising (whether direct or indirect) resulting from, or in connection with, any claim threatened or made, or action brought against NSL Co. in respect of, or in connection with, your Pass to the Event and your entry to the Venue.

6. You consent to the collection, storage, use and disclosure of your personal information in accordance with England Netball’s (EN) Privacy Policy, which contains information about how you may access and seek correction of your personal information, how you can complain about a breach of your privacy rights, and how a complaint will be dealt with.

7. NSL Co. may alter these terms and conditions at any time if such changes are reasonably necessary to address safety issues or otherwise protect the legitimate interests of NSL Co

NSL TICKETS TERMS & CONDITIONS

Introduction

1.1 In these terms and conditions (“Terms”):
1.1.1 “England Netball”, “we”, “us”, “our” means the All England Netball Association, a company limited by guarantee (register number IP27981R) whose registered office is England Netball, SportPark, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF; and
1.1.2 “you”, “your” means the individual or entity that purchases, holds, transfers and/or uses Ticket(s) (as applicable).

1.2 These Terms constitute the legal terms and conditions that apply to the purchase, transfer, sale and/or use of any Ticket(s). These Terms should be read in conjunction with our Spectator Regulations (available at www.englandnetball.com/tickets) that apply to all persons who enter the Venue.

1.3 Please read these Terms carefully. By purchasing, holding and/or using or attempting to use a Ticket you:
(i) certify that you have read, understood and accepted these Terms and the Spectator Regulations;
(ii) agree to be bound by and to comply with these Terms and the Spectator Regulations; and
(iii) agree to bring these Terms and the Spectator Regulations to the attention of others as required by these Terms.

1.4 You should print a copy of these Terms and the Spectator Regulations or save them for future reference. These Terms and the Spectator Regulations are available only in English.

1.5 We may amend these Terms and the Spectator Regulations from time to time as set out in Section 7.3 and any changes will apply to Ticket(s) that are purchased or acquired after the date of the amendment. Please check these Terms and Spectator Regulations every time you wish to purchase or acquire any Ticket to ensure you understand the terms and regulations that apply at that time.

1.6 These Terms may be printed in an abbreviated form on each Ticket. In the case of any conflict or ambiguity between these Terms and the abbreviated form printed on a Ticket, these Terms shall prevail.

1.7 These Terms are in addition to any terms and conditions which apply to Tickets purchased under a debenture.

1.8 In these Terms:
1.8.1 “Club” means a netball club that is eligible to apply to us for Ticket(s);
1.8.2 “Constituent Body” means a Regional Management Board, County Netball Association or England Netball member clubs, schools, universities or colleges in accordance with the England Netball Articles of Association and Membership Regulations;
1.8.3 “Consumer” means an individual applying for and/or using Ticket(s) for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession;
1.8.4 “Eligible Entity” means any Club, Constituent Body, England Netball Supporters Club, school, INF Member Association, England Netball Sponsor that is eligible to apply to us for Ticket(s) and such other persons as we may specify as ‘Eligible Entities’ for the purposes of these Terms from time to time;
1.8.5 “Eligible Individual” means a debenture holder, Honorary Life Member, England Netball Board director, officer or employee, steward and/or member of the press each as defined by us from time to time and such other persons as we may specify as ‘Eligible Individuals’ for the purposes of these Terms from time to time;
1.8.6 “Event” means an international netball match in which the England ‘Roses’ Team competes, and other matches, tournaments or events owned or controlled by England Netball;
1.8.7 “INF Member Association” means a netball association in membership with the International Netball Federation other than England Netball;
1.8.8 “Material” means any audio, visual or audio-visual material or any information or data of any nature;
1.8.9 “Member” means an individual who is a bona fide member of England Netball and may be connected to a Club or Constituent Body
1.8.10 “Package” means the supply of Ticket(s) with any additional benefits including car parking, accommodation, food, drink, travel or any vouchers or other means of obtaining such additional benefits;
1.8.11 “Restricted Person” means:
(i) a ticketing or hospitality company;
(ii) anyone supplying or offering to supply, either themselves or through a third party, catering or hospitality facilities for Ticket holders on the date of an Event;
(iii) anyone who resells Ticket(s) other than as permitted under these Terms; or (iv) an officer or agent of any of the foregoing;
1.8.12 “England Netball Sponsor” means an official sponsor of England Netball;
1.8.13 “England Netball Supporters Club” means the volunteer organisation operating as the supporters club of England Netball
1.8.14 “Season” means a netball season typically commencing on or about 1 September of one year and concluding on or about 31 August in the following year;
1.8.15 “Sponsor” means a person or entity who either:
(i) during a period of not less than 2 months before receipt or purchase of Ticket(s), sponsors or enters into an agreement to sponsor a Club, Constituent Body or school for at least a complete Season and receives a benefit from such Club, Constituent Body, or school (other than membership, Ticket(s) and/or the use of the title of sponsor) in return for such sponsorship; or
(ii) in respect of whom a Club, Constituent Body or school (as applicable) has obtained our prior written approval to permit such person or entity to purchase Ticket(s) as a Sponsor. In the case of any dispute as to whether a person or entity is a Sponsor, the decision of England Netball shall be final and binding;
1.8.16 “Arena” means the venue used for the particular Event;
1.8.17 “Ticket” means any ticket to an Event;
1.8.18 “Ticket Exchange” means our official online ticket exchange website at www.englandnetball.co.uk;
1.8.19 “Transferee” means a person or entity to which Ticket(s) may be sold or transferred as specified in Section 2.3;
1.8.20 “Transferor” each person or entity that transfers or sells Ticket(s);
1.8.21 “Unlawful Ticket” means any Ticket that is offered for transfer or sale and/or acquired or used in breach of any provision of these Terms;
1.8.22 “Venue” means the Arena, the car parks operated by us at the Arena and any other property owned or controlled by us in the vicinity of the Arena;
1.8.23 “Website” means the official England Netball website, located at www.englandnetball.co.uk;
1.8.24 any reference to a Section is to the relevant section of these Terms;
1.8.25 Section headings are included for convenience only and do not affect the interpretation of these Terms;
1.8.26 use of the singular includes the plural and vice versa, and reference to one gender is a reference to all genders;
1.8.27 any references to a “person” or “entity” includes any individual, firm, company or other body corporate, government, state or agency of a state, local or municipal authority or government body or any joint venture, association or partnership (whether or not having separate legal personality);
1.8.28 any reference to a statute, statutory provision, subordinate legislation, code or guideline (“legislation”) is a reference to such legislation as amended and in force from time to time and to any legislation that re-enacts or consolidates (with or without modification) any such legislation;
1.8.29 any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
1.8.30 “in writing” includes by email unless otherwise indicated.

Transfer/sale of ticket(s)

2.1 Prohibition on transfers or sales in breach of these Terms:

TICKET(S) MAY BE TRANSFERRED OR SOLD OR OFFERED FOR SALE OR TRANSFER ONLY IN ACCORDANCE WITH THESE TERMS. Any Ticket that is (or that we reasonably believe is intended to be) transferred or sold, or offered for sale or transfer, in breach of these Terms will be void and treated as an Unlawful Ticket and all rights conferred by the Ticket will automatically cease and terminate. We may seize the Ticket and refuse admission to the Arena and/or eject from the Arena any person in possession of an Unlawful Ticket without refund or compensation. We may also bar any person in possession of an Unlawful Ticket from attending Events run by England Netball in the future.

2.2 Right to publicise the names of persons/entities transferring or selling Ticket(s) in breach of these Terms. We reserve the right to publicise the names of any person or entity that transfers or sells, or offers to transfer or sell, any Ticket(s) in breach of these Terms and by purchasing or acquiring Ticket(s) you consent to us:
2.2.1 publicising your name in any and all media;
2.2.2 sharing your name and other personal data with law enforcement and other government agencies; and
2.2.3 sharing your name and other personal data with other sellers of tickets in order to monitor and prevent unauthorised sales of tickets, in the event that you transfer or sell or offer to transfer or sell Ticket(s) or otherwise deal with Ticket(s) in breach of these Terms.

2.3 Permitted transfers and sales
2.3.1 Consumers (including Eligible Individuals)
If you have purchased more than one Ticket for an Event, you may transfer and/or sell the additional Ticket(s) to a person that accompanies you to the Event (“Transferee”) provided you:
(i) do not advertise the Ticket(s) for transfer or sale; and
(ii) you do not sell the Ticket(s) above face value. You shall ensure that each Transferee complies with these Terms and does not transfer or sell the Ticket you have transferred or sold to them.

2.3.2 England Netball Resale Platform

Should a consumer no longer be able to attend the event they have tickets for, they may place their tickets on the official England Netball Resale Platform (resale.englandnetball.co.uk). A consumer can place their ticket/s for sale at the full-face value of the ticket. The value of any tickets that are sold via the England Netball Resale Platform will be credited to a Purchasers account (subject to a reasonable administration fee). The credit can be used to purchase a ticket for any event sold on England Netball’s official ticketing site (tickets.englandnetball.co.uk).

2.3.3 Eligible Individuals
Eligible Individuals may transfer/sell their Ticket(s) to a friend, a relative, other individual known personally to that Eligible Individual, or to a Club, a Constituent Body or England Netball Supporters Club (each a “Transferee”) provided they comply with Section 2.4.

2.3.4 Sponsors and INF Member Associations

(a) Sponsors and INF Member Associations may transfer Ticket(s) to their directors, employees and/or guests; and
(b) INF Member Associations may transfer Ticket(s) to their member clubs;
(c) if it is a Transferee pursuant to Section 2.3.4(b), a member club of an INF Member Association may transfer Ticket(s) to their directors, employees and/or guests or to Clubs or Constituent Bodies, (each a “Transferee”) in each case provided they comply with Section 2.4.

2.4 Conditions of transfer or sale of Ticket(s)

NO TICKET MAY BE TRANSFERRED FOR AN AMOUNT IN EXCESS OF THE FACE VALUE OF THE TICKET.

2.4.1 Ticket(s) may not be sold through secondary ticketing service providers, auction sites, or websites.
2.4.2 Ticket(s) may not be transferred or sold to Restricted Persons without our prior written consent.
2.4.3 Other than as specifically set out in these Terms, a Ticket may not be used as a prize or as part of any competition or promotional or other similar activity or as part of any hospitality or travel or other commercial package which has not been approved in advance by us in writing.
2.4.4 These Terms and the Spectator Regulations must be incorporated into all agreements to sell or supply Ticket(s) and brought to the attention of any transferee.
2.4.5 All agreements to sell or supply Ticket(s) must contain terms stating that Transferees cannot sell, offer for sale or transfer any Ticket(s) to Accompanying Persons in accordance with Section 2.3.1.(b).
2.4.6 Each Transferor must keep a proper record of the individual numbers of all Ticket(s) transferred and/or sold by it and the name and address of any person or entity to which such Ticket(s) are supplied for a minimum of 2 years and must provide such information to us within 7 days of a written request for the same.
2.4.7 For the purposes of VAT only, any supply of a Ticket shall be treated as a supply made by the relevant Transferor on its own behalf and the relevant Transferor shall be liable to account for any applicable VAT on the sale or supply of Ticket(s) by it.
2.4.8 Sale of Ticket(s) made by persons and entities acting in the course of a trade, business or profession to a Consumer must comply with applicable laws including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
2.4.9 Ticket(s) must be provided directly to the Transferee and not via a third party.
2.4.10 Each Transferor shall indemnify us against all costs, charges, claims, expenses, demands and liabilities suffered or incurred by us as a result of any breach by a Transferee of these Terms or the Spectator Regulations. In the event that a Transferee breaches any of these Terms or the Spectator Regulations, both the Transferor and the Transferee shall each be held liable for such breach. This Section 2.4.12 shall not apply to Transferors that are Consumers.

2.5 Additional conditions applying to the transfer or sale of Ticket(s) by Eligible Entities
2.5.1 An Eligible Entity must not use its right to transfer Ticket(s) to a Sponsor, Clubs or England Netball members as a means of circumventing (or the effect of which is the circumvention of) these Terms.
2.5.2 An Eligible Entity must ensure that neither it nor its agents use Ticket(s) as the sole or main incentive for any person or entity to become customer or a Sponsor.
2.5.3 In respect of the transfer or sale of Ticket(s) to Sponsors:

(a) an Eligible Entity and its agents must not offer:
(i) Ticket(s) to potential Sponsors before they have expressed an interest in becoming a Sponsor; or
(ii) corporate hospitality (including Packages for Events) to any potential Sponsor before they have signed a contract with the Eligible Entity to become a Sponsor;
(b) an Eligible Entity must not enter into a sponsorship arrangement with a person or an entity that is a Restricted Person or has been introduced to it by a Restricted Person unless it has obtained our prior written consent to do so;
(c) no Sponsor to whom Ticket(s) are transferred, other than an England Netball Sponsor, will be permitted to use any Ticket as a prize or as part of any competition or promotional or other similar activity or as part of any Package or for any media purpose without our prior written approval in order, amongst other things, to preclude the possibility of such Sponsor “passing off” that it is an England Netball Sponsor; and
(d) in the case of any agreement or arrangement or proposed agreement or arrangement which involves, or the effect of which, is the transfer or sale of Ticket(s) to a Sponsor, an Eligible Entity must ensure that:
(i) each such supply arrangement is in writing and complete details of it are minuted in its records and made available for inspection by us upon request at any time; and
(ii) the written agreement satisfies Sections 2.4.2.

Cancellation, Abandonment and Rescheduling

3.1 If you are a Consumer: You do not have a right to cancel your purchase and claim a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3.2 We do not guarantee that an Event will take place at a particular time or on a particular date. We reserve the right to cancel, abandon and/or reschedule an Event to comply with the rules of the game of netball or where we otherwise need to do so. In such event:
3.2.1 If you are NOT an Eligible Entity and have purchased Ticket(s) from us or from an Eligible Entity
(a) If an Event is cancelled or abandoned before the first centre-pass and not rescheduled and you have purchased your Ticket(s) for that Event directly from us, you can apply to us for a refund within 30 days of the date on which the Event is cancelled or abandoned and we will refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) within 30 days of receipt of your refund application. If you have purchased your Ticket(s) from an Eligible Entity, you must contact that Eligible Entity to obtain your refund.
(b) If an Event is abandoned before the first centre-pass, and it is possible to reschedule the Event, or the date of an Event is changed after you have purchased Ticket(s) for it, you will be entitled to Ticket(s) to attend the rescheduled Event or, if you are unable to attend the rescheduled Event you will be entitled to a refund of amount you paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)). In the event that an abandoned Event is rescheduled or we change the date of an Event, we will post a notice on the homepage of the Website notifying you of the process and deadline for obtaining Ticket(s) for the rescheduled Event or a refund.

3.2.2 If you are an Eligible Entity:
(a) If an Event is cancelled or abandoned before the first centre-pass and not rescheduled, you can apply to us for a refund within 21 days of the date on which the Event is cancelled or abandoned and we will refund the amount you have paid for any Ticket(s) you have purchased from us (up to a maximum of the face value of the Ticket(s)) within 30 days of receipt of your refund application. Within 7 days of receiving such refund you must provide each Transferee to whom you had sold Ticket(s) for such Event with a full refund of the price that such Transferee paid you for those Ticket(s).
(b) If an Event is abandoned before the first centre-pass, and it is possible to reschedule the Event or, the date of an Event is changed after you have purchased Ticket(s) for it, you will be entitled to Ticket(s) to attend the rescheduled Event or, if you are unable to attend the rescheduled Event you will be entitled to a refund of amount you paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)). In the event that an abandoned Event is rescheduled or we change the date of an Event, we will post a notice on the homepage of the Website notifying you of the process and deadline for obtaining Ticket(s) for the rescheduled Event or a refund. Within 7 days of receiving any refund you must provide each Transferee to whom you had sold Ticket(s) for such Event with a full refund of the price that such Transferee paid you for those Ticket(s).

Use of Ticket(s)

4.1 Every Ticket remains our property at all times.

4.2 Any person who enters the Venue including children (babes in arms may be permitted access with express authorisation from England Netball) must have a valid Ticket. Persons under the age of 15 must be accompanied by a responsible adult over the age of 18.

4.3 Admission to the Venue is by the entrance shown on the Ticket (if applicable) and cannot be guaranteed if the Ticket holder arrives less than 45 minutes before the advertised commencement or kick off time.

4.4 Your Ticket will entitle you to gain admission to the Venue only after it has been validated by the control readers located at the appropriate turnstiles. You may be refused admission to the Venue if your Ticket is not validated by such control readers.

4.5 If you leave the Venue before the end of the Event re-admission is at our discretion.

4.6 A Ticket entitles the Ticket holder, subject to compliance with these Terms and the Spectator Regulations, to admission to the Venue for the Event to which the Ticket relates and to occupy the seat referred to on the Ticket (or another seat in case the seat allocated to you is not available for reasons beyond our control) and no other entitlements. In particular, Ticket holders’ access to the Venue is for the purposes of private enjoyment of the Event only and not for any commercial purpose.

4.7 Any person who enters the Venue is liable to be searched by a police officer or by our employees or agents for health and safety reasons and to ensure they are complying with these Terms and the Spectator Regulations in relation to items that cannot be brought into the Venue. We reserve the right to refuse admission to anyone who refuses to be searched.

4.8 Our Spectator Regulations contain a list of items that may not be brought into the Venue and a non-exhaustive list of reasons why we may refuse a Ticket holder admission to the Venue or eject a Ticket holder from the Venue.

4.9 Whilst in or around the Venue you must:
4.9.1 comply at all times with the Spectator Regulations (available at www.englandnetball.co.uk/tickets);
4.9.2 answer promptly and truthfully any question concerning your Ticket from our employees or agents or a member of the police; and
4.9.3 not offer or distribute (either free or for sale) within the Venue any articles, materials, products or services of any nature nor conduct any charitable or other collection without our prior written authorisation.

4.10 Mobile telephones and other mobile devices are permitted within the Venue, provided that they are used for personal and private use only (which shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes). The capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes is strictly prohibited.

4.11 Whilst in or around the Venue you acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of you and may also be used, by way of example, in televised coverage of the Event or by us (or our commercial partners) for any purpose deemed reasonable by us, including, without limitation, for marketing, training or promotional purposes. Your entry into the Venue is confirmation that you have consented to such use of your image. If you are under 15 years of age either the parent, guardian or responsible adult who is accompanying you into the Venue shall be deemed to have provided consent on your behalf.

4.12 If you are under 16 years old, your parent(s) and/or guardian(s) are jointly responsible with you for your actions, conduct and compliance with these Terms.

4.13 Where a Ticket has been lost or stolen, you must notify us immediately and we shall, subject to ascertaining and verifying the circumstances in which you were in possession of the Ticket and of the loss or theft of the Ticket, issue you with a duplicate Ticket. If we issue you with a duplicate Ticket, the original Ticket will become automatically invalid.

Consequences of Your Breach

5.1 We reserve the right to:
(i) cancel and withdraw any Ticket that has been acquired, purchased, transferred, or used in breach of these Terms and
(ii) refuse admission to, or eject from, the Venue any person who fails to comply with these Terms or the Spectator Regulations.

5.2 We reserve the right in the case of any breach of these Terms and/or the Spectator Regulations, to exclude you from applying for and/or purchasing Ticket(s) and/or entering a Venue in future. In the case of Eligible Entities and Eligible Individuals we may remove all or part of your entitlement to a ticket allocation for future Events or other benefits we provide to you and, in the case of Eligible Entities, we may impose a financial and/or other sanction on you.

5.3 If we exercise our rights pursuant to Sections 5.1 or 5.2, no refund or compensation will be paid. Our rights in Sections 5.1 and 5.2 are without prejudice to any other remedies we may have.

Limitation of Liability

6.1 If you are a Consumer:
6.1.1 the Ticket provided to you is only for your domestic and private use and you agree not to use the Ticket for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity;
6.1.2 if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time that you purchased the Ticket;
6.1.3 we shall not be responsible for any interruptions and/or restrictions to your view of the Event caused by virtue of:
(i) the position of your seat where we have notified you before you acquired or purchased your Ticket that the seat has a restricted view; and/or
(ii) the actions of players, Event officials or other spectators; and
6.1.4 except as otherwise set out in these Terms, and to the fullest extent permitted by applicable law, we shall have no liability in respect of any delay or failure to stage a Event or delay or failure to admit you to the Venue to view an Event or for anything else referred to in these Terms, caused by any circumstances outside of our reasonable control.

6.2 If you are NOT a Consumer:
6.2.1 we exclude any liability for loss, injury or damage to persons/property in or around the Venue except in respect of death or personal injury resulting from our negligence or any other liability which cannot be excluded under applicable law;
6.2.2 we shall not be responsible for any interruptions and/or restrictions to your view of the Event caused by virtue of:
(i) the position of your seat where we have notified you before you purchased your Ticket that the seat has a restricted view; and/or
(ii) the actions of players, Event officials or other spectators;
6.2.3 except as otherwise set out in these Terms, and to the fullest extent permitted by applicable law, we shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Terms, including any delay or failure to stage an Event or delay or failure to admit you to the Venue to view an Event or for anything else referred to in these Terms, caused by any circumstances outside of our reasonable control; and
6.2.4 subject to Sections 6.2.1 to 6.2.3, our total liability in respect of our breach of these Terms and/or your use of a Ticket, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not in any event exceed the amount paid by you to us for the Ticket.

6.3 Notwithstanding any provision of these Terms, we do not seek to exclude or limit our liability:
(i) for fraud or fraudulent misrepresentation;
(ii) for death or personal injury caused by our negligence or the negligence of any of our officers, employees or agents; or
(iii) for any other matter for which it is not possible to exclude or limit liability by law.

Other Important Terms

7.1 By applying for and/or using a Ticket you consent to us processing your personal data in accordance with our Privacy Policy (available https://www.englandnetball.co.uk/privacypolicy/ or as otherwise specified on the Website).

7.2 These Terms are between us and each person or entity to which Ticket(s) are sold, issued, or transferred from time to time. We shall be entitled to enforce these Terms against any person or entity that has acquired, held, sold, transferred or otherwise used or attempted to use Ticket(s).

7.3 We reserve the right to make changes to these Terms and the Spectator Regulations. Material changes will be notified to you by being put on display at the Venue and on the Website. Such changes will apply to Ticket(s) acquired or purchased after the date the changes are made.

7.4 The invalidity or partial invalidity of any provision of these Terms shall not prejudice or affect the remainder of these Terms, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of these Terms would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

7.5 Any failure by us to exercise, or delay in exercising, any right, power or remedy provided by these Terms, the Spectator Regulations or by law shall not constitute a waiver of that right, power or remedy.

7.6 We may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and may subcontract or delegate in any manner any or all of our obligations under these Terms to any third party or agent. This shall not affect your rights under these Terms. You shall not, without our prior written consent, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights or obligations under these Terms.

7.7 If you are a Consumer:
7.7.1 you have legal rights if we do not comply with our obligations in these Terms with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in these Terms will affect these legal rights.
7.7.2 please note that these Terms are governed by English law. This means that your use of the Ticket and any dispute or claim arising out of or in connection with it (including in relation to any non-contractual disputes or claims) will be governed by English law. You can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.

7.8 If you are NOT a Consumer:
7.8.1 these Terms and any contractual or non-contractual dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. We and you hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms (including in relation to any non-contractual disputes or claims).
7.8.2 you confirm that you have authority to bind the entity on whose behalf you are applying for and/or using Ticket(s);
7.8.3 these Terms together with the Spectator Regulations constitute the entire agreement between you and us in relation to the purchase and use of Ticket(s) and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, relating to the same; and
7.8.4 you confirm that you are not relying on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Spectator Regulations provided that nothing in this Section 7 shall exclude our liability for fraudulent misrepresentation.